Free shipping on all US orders

Shipping and Return Policy

PAYMENT:
I accept payment via Visa, Mastercard, American Express, JCB, Discover, Diners Club debit, ApplePay and Paypal. In addition, I am excited to announce I now accept Bitcoin, Bitcoin Cash, Litecoin and Ethereum. 

TURNAROUND TIME:
For all 4x4, 4x6, 5x5 and 5x7 prints there will be a 1-2 day in-house turnaround time plus shipping. For larger sizes there will be up to a 4 business day turnaround time as I will keep a small stock in-house and order these on demand from the lab. If you need the prints faster please send me an email at info@erinplewes.com and we can discuss options.

SHIPPING (USA):
Currently I am shipping all orders for FREE in the Continental US. These will be shipped First Class USPS from Charlottesville, VA and usually reach their USA destination within 2-5 days.

HOW DO I GET IT QUICKER?:
You can arrange expedited shipping on all orders via USPS or UPS. These options will be given during checkout.

INTERNATIONAL SHIPPING:
I am happy to ship to all international addresses. Shipping is via USPS First Class Mail International Service or via UPS. You will choose this during checkout.

HOW DO YOU SHIP THE ITEMS?:
Prints are wrapped in cellophane to protect from moisture, and shipped in a rigid photo mailer. Framed items are shipped in protective bubble wrap and boxes. I will send you a confirmation email after your order has been shipped.

CUSTOMS CHARGES:
Packages containing prints that are 8x10” or smaller are shipped as oversized lettermail and should not incur any customs charges. Larger items may incur additional fees, taxes, or customs charges. As these charges are unpredictable, I cannot provide calculations for these charges. The buyer is responsible for all customs fees should they occur. I cannot accept returns due to a customs charge being made on an international delivery.

RETURNS AND EXCHANGES:
If your item hasn't arrived as it should, or has been damaged in shipment, please contact me immediately to work with you. I will do my best to help ensure you are happy with the final product.

COLORS OF PRINTS:
Please be aware that there may be a slight color variation between how my prints look on your computer monitor and the real life color of your purchased prints. This is caused by small differences in the way monitors are calibrated.

CUSTOM ORDERS AND WHOLESALE:
Please email me directly at info@erinplewes.com and I would be happy to discuss these options.